MEC3493 QUALITY CONTROL & COST MANAGEMENT
3 Credit Hours
Student Level:
This course is open to high school and post-secondary level students.
Catalog Description:
MEC3493 - Quality Control & Cost Management (3 hrs.)
This course is designed to help the student increase their knowledge regarding fundamentals of quality control and cost management with emphasis on understanding what is meant by quality, how quality is achieved through continuous improvements and several statistical quality tools. Quality, as a direct function of cost management is also covered in this course.
Course Classification:
Lecture/Lab
Prerequisites:
None
Controlling Purpose:
This course is designed to help the student increase their knowledge regarding fundamentals of quality control and cost management with emphasis on understanding what is meant by quality, how quality is achieved through continuous improvements and several statistical quality tools. Quality as a direct function of cost management is also covered in this course.
Learner Outcomes:
This course is designed to help the student increase their knowledge regarding fundamentals of quality control and cost management with emphasis on understanding what is meant by quality, how quality is achieved through continuous improvements and several statistical quality tools. Quality as a direct function of cost management is also covered in this course.
Unit Outcomes for Criterion Based Evaluation:
The following outline defines the minimum core content not including the final examination period. Instructors may add other material as time allows.
UNIT 1: How it All Began
Outcomes: Upon completion of this unit, the student will be able to successfully understand reasoning for quality assurance.
- Explain why companies adopted quality as a business tool.
- Explain how General Douglas MacArthur played a part in initiating quality as a business tool.
- Explain the roles of Shewhart, Deming, Juran, Sarasohn and Protzman in the move to quality.
- State why the United States resisted the move to quality in the 1950s and 1960s.
- Describe the creation of modern industrial production processes.
UNIT 2: The International Standards Organization
Outcomes: Upon completion of this unit, the student will be able to successfully understand the application of ISO standards
- Describe the history of the International Standards Organization (ISO)
- Explain the purpose of ISO registration.
- Explain the benefits of ISO registration.
- List some of the documents that must be in place for ISO registration.
- Explain the differences between TQM and ISO.
- Explain how ISO 2000 is different from ISO 9000.
UNIT 3: Total Quality Management
Outcomes: Upon completion of this unit, the student will be able to successfully understand TQM management techniques.
- Explain the methods of TQM.
- List the four major elements of TQM.
- List the importance of identifying the employee as a customer.
- List examples of the cost of quality.
UNIT 4: Employee Empowerment
Outcomes: Upon completion of this unit, the student will be able to successfully understand employee impact on management.
- Write a definition of employee empowerment.
- Explain the difference between empowerment and development and involvement.
- List four ways to facilitate employee empowerment.
- Describe Maslow’s hierarchy of needs.
UNIT 5: Personal Effectiveness
Outcomes: Upon completion of this unit, the student will be able to successfully understand the impact individuals have on management
- Explain the importance of personal effectiveness.
- List five responsibilities for self-personal effectiveness.
- List four qualities employees would need to excel at their jobs.
- Explain how leaders promote an organization’s mission and vision.
- List four organizational aspects of a human relations system.
UNIT 6: The Economics of Quality
Outcomes: Upon completion of this unit, the student will be able to successfully understand how quality impacts economic activity.
- List four economics issues that all national leaders face.
- List five goals of economic systems.
- Discuss the relationship of supply, demand, and price.
- Discuss the two factors that work together to determine the supply of a product or service.
- Explain how competition drives an economic system.
- Explain why governments regulate competition.
- List six factors that influence productivity.
- Discuss how information technology has affected the global marketplace.
- Explain why the customer has more “power” today, and how that power influences companies.
UNIT 7: Quality Tools
Outcomes: Upon completion of this unit, the student will be able to successfully understand the impact individuals have on management
- Examine the function of quality tools.
- Explain the use of the brainstorming tool.
- Explain the use of the check sheet.
- Construct a check sheet.
- Explain the use of the run chart.
- Construct a run chart.
- Explain the use of the scatter diagram.
- Explain the use of the flowchart.
- Construct a scatter diagram and flowchart.
- Construct a pie chart.
- Explain the usefulness of the pie chart.
- Construct a cause-and-effect diagram.
- Explain the usefulness of the cause-and-effect diagram.
- Construct a histogram.
- Explain the usefulness of the histogram.
- Construct a Pareto chart.
- Explain the usefulness of the Pareto chart.
- Explain the usefulness of the control chart.
UNIT 8: Variation
Outcomes: Upon completion of this unit, the student will be able to successfully understand variation and its impacts.
- List the various causes of variation in the process industry.
- Explain the difference between common cause and special cause variation.
- Explain all aspects of statistical process control and demonstrate the application to a typical process industry.
- Explain why and demonstrate how process capabilities are conducted.
Projects Required:
As assigned.
Textbook:
Contact Bookstore for current textbook.
Attendance Policy:
Students should adhere to the attendance policy outlined by the instructor in the course syllabus.
Grading Policy:
The grading policy will be outlined by the instructor in the course syllabus.
Maximum class size:
Based on classroom occupancy.
Course Time Frame:
The U.S. Department of Education, Higher Learning Commission and the Kansas Board of Regents define credit hour and have specific regulations that the college must follow when developing, teaching and assessing the educational aspects of the college. A credit hour is an amount of work represented in intended learning outcomes and verified by evidence of student achievement that is an institutionally-established equivalency that reasonably approximates not less than one hour of classroom or direct faculty instruction and a minimum of two hours of out-of-class student work for approximately fifteen weeks for one semester hour of credit or an equivalent amount of work over a different amount of time. The number of semester hours of credit allowed for each distance education or blended hybrid courses shall be assigned by the college based on the amount of time needed to achieve the same course outcomes in a purely face-to-face format.
Refer to the following policies:
402.00 Academic Code of Conduct
263.00 Student Appeal of Course Grades
403.00 Student Code of Conduct
Disability Services Program:
Cowley College, in recognition of state and federal laws, will accommodate a student with a documented disability. If a student has a disability which may impact work in this class which requires accommodations, contact the Disability Services Coordinator.
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