Apr 05, 2020  
2019 - 2020 Cowley College Academic Catalog 
2019 - 2020 Cowley College Academic Catalog



3 Credit Hours

Student Level: 

This course is open to students on the college level in either the Freshman or Sophomore year.

Catalog Description:

CIS1757 - Comptia A+ Practical Applications (3 hrs.)

This course will prepare students for the supporting software portion of the CompTIA A+ certification.  The topics will include support tools, installing windows, maintaining windows, troubleshooting windows issues/startup, network connection tools, mobile operating systems, security strategies, and virtualization.

Course Classification:






Controlling Purpose:

This course is designed to prepare students to support windows operating systems.  These concepts provide a foundation for further courses involving support and debugging of operating system issues.

Learner Outcomes:

Upon completion of the course, the student will be able to install, maintain, and troubleshoot Windows operating systems.  In addition, the student will use tools to troubleshoot performance, start-up, and networking issues.  The student will learn basic virtualization techniques.

Unit Outcomes for Criterion Based Evaluation:

The following outline defines the minimum core content not including the final examination period.  Instructors may add other material as time allows.

UNIT 1: Survey of Windows Features and Support Tools

Outcomes: Use various tools to explore the Windows file system and to support the system

  • Use Windows to interface with users, files and folders, applications, and hardware
  • Use Windows tools to explore, examine, and support the system
  • Make network connections using Windows

UNIT 2: Installing Windows

Outcomes: Perform an installation of windows along with the planning involved

  • Plan a Windows installation
  • Install Windows 10, Windows 8.1 and Windows 7
  • Configure Windows settings after the installation
  • Discuss special concerns when installing Windows in a large enterprise

UNIT 3: Maintaining Windows

Outcomes: Explain how to schedule regular maintenance tasks, prepare for disaster recovery, and use commands to manage files and folders along with the hard drive

  • Set up and perform scheduled preventive maintenance tasks to keep Windows healthy
  • Prepare for disaster by keeping good backups of user data and Windows
  • System files
  • Use commands to manage files and folders and use Disk Management to manage hard drives

UNIT 4: Optimizing Windows

Outcomes: Optimize a windows operating system to provide maximum performance

  • Solve Windows problems using Windows utilities and tools
  • Optimize Windows to improve performance
  • Manually remove software

UNIT 5: Supporting Customers and Troubleshooting Windows

Outcomes: Explain techniques of providing support to customers and use tools to troubleshoot application problems.

  • Support customers in the nontechnical ways that they want and expect, beyond your technical skills
  • Apply general strategies and steps to troubleshoot and solve any computer problem
  • Troubleshoot application problems using appropriate Windows tools

UNIT 6: Troubleshooting Windows Startup

Outcomes: Explain the boot process and troubleshoot startup problems

  • Describe the boot process from the time you press the power button until the Windows Start screen or desktop loads
  • Apply appropriate Windows tools to solve Windows startup problems
  • Troubleshoot Windows startup problems

UNIT 7: Connecting To and Setting Up a Network

Outcomes: Explain networking protocols and connect a computer to a small network along with configuring a router.

  • Explain the TCP/ IP protocols and standards Windows uses for networking
  • Connect a computer to a wired or wireless network
  • Configure and secure a multifunction router on a local network

UNIT 8: Supporting Mobile Operating Systems

Outcomes: Synchronize content on mobile devices to computers and storage on the cloud.  In addition, use tools and resources to troubleshoot mobile operating systems

  • Identify and use significant features of Android, iOS, and Windows mobile operating systems
  • Configure, synchronize, and troubleshoot mobile devices that use iOS
  • Configure, synchronize, and troubleshoot mobile devices that use Android

UNIT 9: Windows Resources on a Network

Outcomes: Use a network for client/server applications, sharing files and folders, and providing cloud-computing services.

  • Support some client/server applications
  • Share and secure files and folders on a network
  • Support cloud computing services on a network

UNIT 10: Security Strategies

Outcomes: Use tools and techniques to secure resources on a computer, mobile device, and small network

  • Secure a Windows personal computer
  • Secure a mobile device
  • Implement additional security techniques to protect a computer or SOHO network and its resources
  • Recognize, remove, and protect personal computers against malicious software
  • Recognize, remove, and protect mobile devices against malicious software
  • Follow company policies to address issues of software copyright infringement and violations of prohibited content or activities

UNIT 11: Virtualization, Linux, and Mac OS X

Outcomes: Create virtual machines/hypervisors and explain basic features of Linux and Mac OS X

  • Implement and configure virtual machines and hypervisors
  • Use various Linux commands to support applications and users
  • Identify important features of Mac OS X

Projects Required:

Varies, refer to syllabus.


Contact Bookstore for current textbook.

Materials/Equipment Required:


Attendance Policy:

Students should adhere to the attendance policy outlined by the instructor in the course syllabus.

Grading Policy:

The grading policy will be outlined by the instructor in the course syllabus.

Maximum class size:

Based on classroom occupancy

Course Time Frame:

The U.S. Department of Education, Higher Learning Commission and the Kansas Board of Regents define credit hour and have specific regulations that the college must follow when developing, teaching and assessing the educational aspects of the college.  A credit hour is an amount of work represented in intended learning outcomes and verified by evidence of student achievement that is an institutionally-established equivalency that reasonably approximates not less than one hour of classroom or direct faculty instruction and a minimum of two hours of out-of-class student work for approximately fifteen weeks for one semester hour of credit or an equivalent amount of work over a different amount of time.  The number of semester hours of credit allowed for each distance education or blended hybrid courses shall be assigned by the college based on the amount of time needed to achieve the same course outcomes in a purely face-to-face format.

Refer to the following policies:

402.00 Academic Code of Conduct

263.00 Student Appeal of Course Grades

403.00 Student Code of Conduct

Disability Services Program:

Cowley College, in recognition of state and federal laws, will accommodate a student with a documented disability.  If a student has a disability which may impact work in this class and which requires accommodations, contact the Disability Services Coordinator.