LED1450 HUMAN RELATIONS IN ORGANIZATIONS
3 Credit Hours
This course is open to students on the college level in either the freshman or sophomore year.
LED1450 - Human Relations In Organizations (3 hrs)
The purpose of this course is to provide the learner with an understanding of the principles of effective interpersonal relationships within the organizational setting. Participants will focus on the importance of healthy relationships between leaders, followers, customers, and clients. Upon completion of the course, the student will have the knowledge and tools necessary to build effective and healthy relationships within an organization.
This course is designed to provide the learner with an understanding of the principles of effective interpersonal relationships within the organizational setting. Participants will focus on the importance of healthy relationships between leaders, followers, customers and clients.
Upon completion of the course, the student will have the knowledge and tools necessary to build effective and healthy relationships within an organization.
Unit Outcomes for Criterion Based Evaluation:
The following defines the minimum core content not including the final examination period. Instructors may add other content as time allows.
UNIT 1: Introduction to Human Relations and Interpersonal Communications
Outcomes: The student will gain an understanding of the general concepts of human relations in organizations and interpersonal communication.
- Describe how the study of human relations will help to achieve career success and increased work/life balance.
- Explain the nature, purpose and importance of human relations in an organizational setting.
- Identify major forces influencing human behaviors in the workplace.
- Identify seven basic themes that serve as the foundation for effective human relations.
- Summarize the impact advanced technology has on today’s communications.
- Differentiate impersonal from interpersonal communication.
- Describe the communication process and the filters that affect communication.
- Identify ways to improve personal communication, including developing listening skills.
- Learn how to communicate effectively through technology, including voice mail and e-mail.
UNIT 2: Attitudes and Building Self-Esteem
Outcomes: The student will gain an understanding of the relationship between attitudes and self-esteem.
- Summarize the impact of employee attitudes on the success of individuals as well as organizations.
- List and explain the ways people acquire attitudes.
- Describe attitudes that employers value.
- Describe how to change one’s personal attitude.
- Describe how to help others change their attitudes.
- Understand what adjustments organizations are making to develop positive employee attitudes.
- Define self-esteem and discuss how it is developed.
- Explain how self-esteem influences human relations and success in the workplace.
- Identify the characteristics of people with high and low self-esteem.
- Explain the roles mentors can play in your professional life.
- Identify ways to raise one’s self-esteem.
- Understand the conditions organizations can create that will help workers raise their self-esteem.
UNIT 3: Personal Values and Workforce Diversity
Outcomes: Students will gain an understanding of personal values and workforce diversity.
- Explain the personal benefits of developing a strong sense of character.
- Understand how personal values are formed.
- Define values conflicts and how to resolve them.
- Describe how to make the right ethical decisions based on your personal value system.
- Define the primary and secondary dimensions of diversity.
- Discuss how prejudiced attitudes are formed.
- Develop an awareness of the various forms of discrimination in the workplace.
- Understand why organizations are striving to develop organizational cultures that value diversity.
- Identify ways in which individuals and organizations can enhance work force diversity.
UNIT 4: Resolving Conflict and Developing a Professional Presence
Outcomes: The student will gain an understanding of conflict resolution and the development of professional presence.
- List and describe some of the major causes of conflict in the work setting.
- Understand the role that assertiveness and cooperation play in conflict resolution.
- Identify the five steps of the conflict resolution process.
- Describe how emotions influence our thinking and behavior.
- List and describe the major factors that influence our emotional development.
- Describe how to deal with anger and the anger of others.
- Describe strategies for achieving emotional control.
- Explain the importance of professional presence.
- Discuss the factors that contribute to a favorable first impression.
- Define image and describe the factors that form image projection.
- List and discuss factors that influence clothing choice for work.
- Understand how manners contribute to improved interpersonal relations in the workplace.
Projects may vary according to the instructor.
Contact Bookstore for current textbook.
Computers and printers.
Students should adhere to the attendance policy outlined by the instructor in the course syllabus.
The grading policy will be outlined by the instructor in the course syllabus.
Maximum class size:
Based on classroom occupancy
The U.S. Department of Education, Higher Learning Commission and the Kansas Board of Regents define credit hour and have specific regulations that the college must follow when developing, teaching and assessing the educational aspects of the college. A credit hour is an amount of work represented in intended learning outcomes and verified by evidence of student achievement that is an institutionally-established equivalency that reasonably approximates not less than one hour of classroom or direct faculty instruction and a minimum of two hours of out-of-class student work for approximately fifteen weeks for one semester hour of credit or an equivalent amount of work over a different amount of time. The number of semester hours of credit allowed for each distance education or blended hybrid courses shall be assigned by the college based on the amount of time needed to achieve the same course outcomes in a purely face-to-face format.
Refer to the following policies:
402.00 Academic Code of Conduct
263.00 Student Appeal of Course Grades
403.00 Student Code of Conduct
Disability Services Program:
Cowley College, in recognition of state and federal laws, will accommodate a student with a documented disability. If a student has a disability which may impact work in this class and which requires accommodations, contact the Disability Services Coordinator.