Mar 28, 2024  
2018 - 2019 Cowley College Academic Catalog 
    
2018 - 2019 Cowley College Academic Catalog [ARCHIVED CATALOG]

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BUS1770 - Customer Service Skills


3 hour(s)
Elective Type: Elective
This course is designed for the student who wants a working knowledge of the fundamentals of customer service. Topics of customer service that are covered include communication and listening skills, telephone skills, technical writing, handling difficult customer situations, problem solving and prevention, and the importance of teams.
Prerequisite(s): None

Course Outcomes/Procedures: Link to document



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